Emex Events Terms & Conditions
Hired Goods
Chair Covers, Table Linen, Swags, Centre pieces and finishing touches
Quotes/Booking: All quotes* remain valid for 1 month, to secure your booking we require a 25% security deposit**. This payment is in addition to the full balance that is due prior to your event. The deposit is held until we have collected the items following your event and checked for damages. General soiling is acceptable, occasions where the items will be deemed unsuitable include ripping, tearing, burning, candle wax burns, pen marks, mildew damage or anything else which means the items will need replacing. In the rare circumstance where damages do occur, this does not mean we will hold the full deposit from you; we will take the replacement cost out of the security deposit and return the remaining amount. Should the replacement costs be more than the security deposit paid we will invoice the hirer for the outstanding amount. Once we have collected the items and confirmed that there are no damages we will refund your deposit up to 1 month after your event.
General Information: All hire items, storage boxes and equipment remain the property of Emex Events at all times however during the hire period you will be solely responsible for the hired goods. It is the hirer’s responsibility to ensure that the hired goods are packed away in the storage boxes provided. Although most venues do this for you, as they are tidying away from the following day, it is not their responsibility to do so, please check with them prior to booking. It is the hirer’s responsibility to inform the venue of all the terms and conditions and to ensure that the venue adheres to these terms and conditions. If the hired goods have not been packed away when we arrive to collect them there will be a charge (minimum of £0.50 per chair cover)
Emex Events will not under any circumstances be held responsible for any injuries or damage to persons or property caused by any hired items.
Our chair covers are made from high quality spandex, the chair covers will fit most venue banqueting chairs however Emex Events take no responsibility for ensuring they fit your specific chairs. A sample chair cover can be sent out on request to ensure that they fit correctly at a charge of £10 and will be refunded once we you have returned the item. If you are unsure whether our chair covers will fit we recommend you do this.
It is the hirer’s responsibility to ensure that the chair covers are compatible with the venue chairs.
Changes to your order: Once we have received your full payment we will be unable to make any changes to your order (4 weeks prior to your event). For amendments prior to this we will honour changes to the numbers from your original order of up to 5%. Any changes above this will result in additional costs and my result in your order being cancelled. Changes in colour will result in an amendment fee (cost depends on the number ordered) so please speak to us at consultation if you are unsure of colour and feel you may change your mind. We will do our best to accommodate your changes if you give us as much notice as possible but there are occasions where we have ordered stock in specifically and in this situation, the amendment fee would apply.
Balance: Payments can be made by BACS Transfer or Cheque. For BACS payments please use your invoice number as a reference. We send a reminder that your final balance is due 6 weeks before your event date. The final balance must be paid no later than 4 weeks prior to the event date. If we have not received your payment by this date, this will result in your order being cancelled and any money including the security deposit will be lost.
Cancellations: Cancellations will only be accepted in writing and will be effective from the date Emex Events receives the letter requesting this. Cancellation for whatever reason will result in the forfeit of the security deposit and any other payments already made at the time of cancellation.
Stationery
Ordering/Proofing: All Stationery is made to order and supplies are ordered in specifically for each request and so payment is required in full for stationery before we begin to make your order.
You will receive an email proof that must be approved once we have received payment and we will not begin to print your items until this has been checked thoroughly by you. We will not be held responsible for any errors missed after this.
Timescales/Cancellation: It can take us up to 4 weeks to produce your stationery (depending on the size of the order) and so we ask for the information needed i.e. names, details etc at least 6 weeks before you would like to receive your items. This gives us plenty of time to ensure we can get your order to you and account for delays – we will always aim to get your order fulfilled ASAP.
Should you wish to cancel an order you will receive a full refund (minus any costs for already printed items) less the 25% deposit.
Favours
Ordering: Our favours are created to suit each wedding / event and so we ask for full payment before we begin to make your order.
Timescales/Cancellation: Once payment has been received we will begin to process your order – we ask for at least 4 weeks’ notice to account for delays in post, busy periods etc and so we ask you to get the necessary information to us at least 6 weeks before your special day.
Should you decide to cancel your order you will receive a full refund less the 25% deposit (minus any costs for items that have already been ordered.)
Emex Events reserves the right to alter terms and conditions at any time.
All text and images found on this website are the property of Emex Events MUST NOT be copied, published or reproduced without the express permission of Emex Events.
*prices are inclusive of laundering and cleaning costs, and VAT
**minimum of £50.00
